Desktop Support

Desktop Support

New York, NY

Contract

Job Description:

Mandatory Skills: Desktop Support, IT Support, End User Computing

Job Description –

• The Support Analyst will provide support to End Users on a variety of computing issues.

• Job Responsibilities and Functions· Diagnose, resolve, and follow-up on issues relating to various user computing issues· Provide technical support by phone, remote access, deskside, or site visits as required · New hire device setup/Imaging·

• Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance ·

• Device inventory management· Position may require working extended hours or occasional night/weekend as required·

• Excellent communication skills both verbal and written·

• Ability to multi-task in a fast-paced environment·

• Office 365 Productivity Tools· VPN troubleshooting/connectivity· Mobile Device Support· Follow client Compliance standards

• Preferred Qualifications·

1+ year(s) relevant technical field experience· Windows 10 support experience·

• Prior Help Desk experience · Prior ticketing system experience, such as ServiceNow · Ability to write clear, concise documentation· Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success·

• Strong written and verbal communication skills·

• Focus on customer service·

• Desire to work in a team environment·

• Strong work ethic·

• Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must