Entry Level Customer Service Manager

What are your day-to-day responsibilities as an Entry Level Customer Service Manager:

Deliver an exceptional customer experience - ask questions to understand the customer's core values, encourage open communication and honesty, and provide donation opportunities

Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness

Track and process new donations, brand awareness initiatives, and de-escalate customer complaints to increase customer satisfaction

Maintain a broad working knowledge of our charity partners, outreach programs and goals

Participate in daily IN OFFICE training sessions, networking opportunities, and conferences to review and discuss customer satisfaction targets areas for improvement within the customer experience, develop sales techniques, and streamline customer support.

Perform other duties as assigned by Senior Management