Delivery Relationship Lead

Job Responsibilities:

*Maintain healthy relationship with the DE’s.

*Leading and managing the team of delivery executives to offer the best Customer experience.

*Setting timelines to reach specific goals.

*Recruit & manage the fleet of executives and ensure a healthy and efficient work environment.

*Monitoring real time service levels like fraud and quality metrics and schedule adherence.

*Handle DE Payment issue escalation and help in resolution.

*Carry out re-engagement of inactive riders.

*Conduct field support within assigned clusters to reduce driver churn.

*Performing ad-hoc analysis and reports based on business needs.

*Increase order volume by working closely with demand team and drastic hiring of delivery boys.