*Maintain healthy relationship with the DE’s.
*Leading and managing the team of delivery executives to offer the best Customer experience.
*Setting timelines to reach specific goals.
*Recruit & manage the fleet of executives and ensure a healthy and efficient work environment.
*Monitoring real time service levels like fraud and quality metrics and schedule adherence.
*Handle DE Payment issue escalation and help in resolution.
*Carry out re-engagement of inactive riders.
*Conduct field support within assigned clusters to reduce driver churn.
*Performing ad-hoc analysis and reports based on business needs.
*Increase order volume by working closely with demand team and drastic hiring of delivery boys.