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Front Office Clerk

Dallas County CSCD
Dallas, TX
March 16, 2023


Job Summary: Perform a variety of routine to moderately complex tasks involving customer service and support/clerical activities: create and maintain databases and tracking tools; answer routine inquiries; and enter, file and maintain data, correspondence, files, reports, etc. Considerable confidentiality, awareness, judgment, tact, creativity and initiative are required in performing tasks and resolving issues. Work is performed within a well-defined framework of policies and procedures, under immediate supervision.

Apply at: Dallas County website!

Duties and Responsibilities:

1. Enter community supervision case information; collect probation and restitution payments; balance fee collections at the end of shift.

2. Serve as unit receptionist; respond to internal and external inquiries; re-direct calls to appropriate party; diffuse client situations in the front desk area or escalate to management in a timely manner, when applicable.

3. Process mail (monthly report forms, fee payments, and letters to court staff) and deliver to mailboxes.

4. Coordinate and maintain front desk office supplies: clipboards, sign-in sheets, pens, and visitor’s badges.

5. Build and maintain professional, cooperative relationships with clients, CSCD staff, attorneys, and the general public.

6. Perform other duties as assigned.

Minimum Qualifications:

Education, Experience and Training

Graduation from an accredited high school or GED program.

Up to two (2) years administrative or secretarial experience in a fast-paced work environment.

Special Requirements, Knowledge, Skills and Abilities

Ability to type 25 words per minute.

Demonstrated proficiency in the use of MS Excel, Word and Outlook required.

Ability to adapt to changing priorities and expectations.

Ability to work effectively under sometimes stressful and emotionally charged situations.

Ability to input and retrieve data and information using designated client management systems, County systems and e-mail systems.

Demonstrated ability to learn and apply computer programs to office functions with minimal instruction.

Ability to understand and follow written and verbal instructions, organize and process work.

Effective time management, problem solving and listening skills.

Ability to demonstrate sound work ethics and cultural awareness and sensitivity.

Additional Requirements Physical/Environmental Requirements

Ability to effectively communicate, both verbally and in writing.

Ability to establish and maintain effective working relationships with employees, departments and the general public.

Must pass an extensive background check during new hire process, when applicable.

Primarily perform work inside a standard office environment.

May require prolonged sitting, standing, walking, and the ability to lift files, boxes, and other materials up to 15 lbs., unassisted.