Essential Duties and Responsibilities include the following. Other duties may be assigned:
Process incoming calls/orders on a daily basis.
Process orders for wine and spirits in a high volume call center.
Assist and document internal and external customers with inquiries related to the sale and delivery of product.
Resolves internal and external customer service issues independently with general supervision.
Active listener with inside sales or order desk experience who has a proven record of successfully upselling their customers.
Manage all customer contacts to our policy of First Call resolution