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Customer Service Representative (Regular Part-Time)

Surgoinsville, TN
January 25, 2023


Performs a wide variety of public assistance and public information activities at a public service counter, on the telephone, or via e-mail or online systems, prepares, issues and collects fees on various applications; licenses, permits, bonds, and utility billings and performs a variety of general clerical activities related to billing, permits, cashiering and record keeping functions.


Issues construction permits:

Interviews applicant;

Verifies current address and licenses;

Calculates and collects appropriate fees;

Prepares permits;

Distributes receipt and permit.

Inputs permit data into computer system.

Answers telephone and assists callers with application and permit questions and concerns.

Assists the general public and contractors with permit questions and research and with use of microfilm readers.

Researches, reviews and copies various permits as required.

Processes cash bonds, deposits fee, and enters required information into computer system.

Prepares various reports for departmental use.

Balances daily receipts of monies and prepares revenue summary sheets.

Maintains microfilm-filing system.

Maintain system of all contractors with permits within the City of Beverly Hills.

Performs other related duties as assigned.


Provides assistance to customers, resolves problems and trains co-workers.

Collects payments from customers over the counter for utility bills, business tax, permits, assessments, service fees and special taxes.

Processes payments for City services, using computer terminal to enter, log and retrieve pertinent information.

Balances daily receipts of monies received and prepares revenue summary sheets.

Prepares and processes billings for special services as assigned.

Answers inquiries and complaints regarding permits, billings, charges and utility services at public counter or over the telephone.

Researches payment history and records of billings, payment and water consumption.

Prepares forms to be used to correct, add or adjust billings.

Receives and processes applications for service actions such as water turn-off or turn-on.

Distributes data processing journal and registers as assigned.

Researches permits, which are outstanding to determine reason for status.

Conducts account receivable as well as control and account verification of an accounting system.

Prepares billings and related correspondence for accounts receivable (ambulance service, parking service, day care service) and commercial and residential refuse collection accounts.

Operates cash register and related office equipment in receiving and processing license, permits, utility bills and other City fund payments and prepares daily cash balance.

Performs other related duties as assigned.