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Concentrix Megamall & Shaw hiring HS graduates for BPO agent posts

Company:
Concentrix RecHub
Location:
Mandaluyong, Philippines
Posted:
January 26, 2023

Description:

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. We remain the undisputed largest private employer in the Philippines with over 80,000 staff in 45 centers and 16 cities across the country. Join the country's biggest employer and build your career with us as we all grow further.

BENEFITS

• very competitive salary

• meal and transportation pay

• rice allowance

• night differential

• account incentives

• sick and vacation leaves

• educational assistance

• retirement plan

• annual appraisal and bonuses

• comprehensive health plan for you and your loved ones

• clean, safe & modern working environment

CANDIDATE PROFILE

• 18 years old or above

• computer literate

• must be fluent in ENGLISH

• committed to full-time long-term employment

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

JOB RESPONSIBILITIES

• greet customers in a courteous, friendly & professional manner using agreed procedures

• listen attentively to customer needs & concerns; demonstrate empathy while maximizing opportunity to build rapport

• clarify customer requirements; probe for understanding, use decision-support tools and resources to accurately provide resolution to the customer

• resolve customer's concern referring to approved materials, secondary sources or more senior teammates if needed

• offer additional products and/or services

• maintain basic knowledge of client products and/or services

• participate in activities (coaching/uptrainings) designed to improve customer satisfaction and business performance

EDUCATIONAL & PROFESSIONAL ATTAINMENT

• at least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)

• not tied up with academics; not currently studying nor enrolling for school

• fresh college graduates are encouraged to apply

• six (6) months call center experience handling international voice account is a definite plus but not required.

NOTE: For applicants falling under the new K-12 curriculum, you should be graduates of Senior High School because sadly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

For submission of your application, SEND them DIRECTLY by clicking the "Apply" button.

Or to fast track your application, simply TEXT the word "CONCENTRIX" with your

• full name

• town & city of residence

• mobile numbers

• e-mail address

• educational attainment

• preferred branch

to 09328485490

or 09175176954

and we will contact and assist you right away.

Thank you.

Apply