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Sr. Financial Services Representative

Freedom Federal Credit Union
Bel Air, MD
$36,263.82 - $54,395.74
January 11, 2022


The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great employee experience. We value our employees not just for their talent, but also for the difference they make to our members and the Harford County and Baltimore County communities we serve. We strive to help our employees live up to their fullest potential, and, with that in mind, provide each of them a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We’re looking for people to join our team, who share our vision and passion to make a positive financial impact on our members’ lives. If you’re ready to take the next step, join Freedom to truly make a difference.

The primary role of the Sr. Financial Services Representative is to provide leadership level member service on the sales/service desk while assisting the management team with the day-to-day supervision of front-line employees. The Sr. Financial Services Representative acts as a backup to the branch manager, provides basic on the spot coaching to employees and reports deficiencies to management for further action. Sr. Financial Services Representatives will develop daily schedules for frontline staff to ensure coverage, review and approve time-sheets, track and update goal files and assist with resolving cash differences. Responsibilities include promoting credit union products and services, recording member interactions and transactions, receiving and/or disbursing of funds, opening accounts, accepting loan applications, processing loan disbursals and deposits to share, share draft (checking), and other savings accounts. Additionally, the Sr. FSR is responsible for processing loan payments, transfers between accounts, and handling disputes. This position complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Maintenance of confidentiality of current, past, and potential members and their personal and financial information.


• High school diploma or GED.

• One year (Two or more desired) related experience and/or training; or equivalent combination of education and experience.

• Supervisory experience is desired.

• Excellent oral and written communication skills, Including excellent active listening skills.

• Knowledge of principles and practices for providing customer service.

• PC literate with a working knowledge of Word and Excel.

• Must meet the requirements of the S.A.F.E. Act to be registered within the Nationwide Mortgage Licensing System and Registry (NMLS).

• Ability to work a flexible schedule including evenings and Saturdays.

• Notary Public or ability to be commissioned as a Notary Public in the State of Maryland.


Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford and Baltimore Counties. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in Harford and Baltimore Counties. To learn more, visit

Freedom provides employees with competitive compensation, an excellent benefit package that includes medical, dental, an employer matching 401(K) Plan, generous paid time off, life insurance, short term and long-term disability insurance, tuition reimbursement, and career advancement opportunities.

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Veteran status and will not be discriminated against on the basis of disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at for assistance.