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ITIL / ITSM Manager/Lead

Company:
Burgeon IT Services-Client based
Location:
Hyderabad, Telangana, India
Posted:
January 12, 2022

Description:

Number of Openings*

1

Duration of contract*

6 months

Total Yrs. of Experience*

6-10 years

Relevant Yrs. of experience*

6+

Detailed JD *(Roles and Responsibilities)

ITIL / ITSM Manager/Lead

Planning and managing support for incident management tools and processes

Coordinating interfaces between incident management and other service

management processes

Driving the efficiency and effectiveness of the incident management process

Producing management information

Managing the work of incident support staff

Monitoring the effectiveness of incident management and making recommendations for improvement

Developing and maintaining the incident management systems

Managing major incidents

Developing and maintaining the incident management process and procedures

Mandatory skills*

ITIL Process certification

Desired skills*

Service Delivery Management, Service Now

Domain*

Retail

Work Location*

Bangalore/Chennai/Trivandrum/Hyderabad/Pune

Background check process to be followed: *

Before onboarding / After onboarding: *

BGV Agency: *

After onboarding

Mode of Interview: Telephonic/Face to Face/Skype Interview*

Skype Interview

Thanks & Regards

Lavanya

IT Recruiter

Ph no: +91 9390112851

Email:

Website: www.burgeonits.net

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