Decypher is seeking Patient Liaison candidates to support the 52nd Medical Group at Spangdahlem AB, Germany. These positions will provide support to, and serve as the link for communication between, the patient, the Medical Treatment Facility, and host nation facilities and other services in the local German health care system for inpatient stays and outpatient referral appointments. The Patient Liaison shall visit patients hospitalized in host nation facilities within a 45 mile radius of home base. In addition, this position will maintain or assist with a variety of health record storage and retrieval systems. Successful candidates for this position will have experience in providing, assessing, and improving a wide variety of customer services/relations, preparing administrative and statistical reports, and have exceptional communication and customer service skills. Fluency in both German and English required.
Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected and you can personally make a difference. Decypher invites you to join our professional team. Decypher is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).
Assist with Admissions: Visit patients hospitalized in host nation facilities within a 45 mile radius of home base and assures patient has understanding of diagnosis, treatment and reason for admission (in the event of a serious diagnosis contacts the Primary Care Manager (PCM) and makes sure there is follow up care with the PCM). Provides parents with “In-processing your Newborn” package and assists parents with paperwork/application for Birth Certificate; notifies Family Advocacy staff with problems or if requested.
Deaths: Provides guidance and/or assistance with death notification and coordination with City Hall.
Dispositions: Forwards Discharge Summary to 52 MDG, Referral Management Center for translation. Ensures patient has the necessary prescription(s) and follow-up appointment. Reinforces/reminds patients to take discharge note to TRICARE and follow-up on any additional referrals/appointments/convalescent leave.
Patient Visits: Visits inpatients at Host Nation Facilities at least once per duty day, or more frequently as necessary, to interpret during rounds with physicians and nursing staff, to explain the established medical plan, anticipated surgery and scheduled inpatient testing required for continuity of care. Provides patient status updates and any medical issues that need to be addressed to the Chief of Medical Staff on a daily basis. Provides updates to Family Advocacy nursing staff to coordinate inpatient visits at local medical facilities. Accompanies patients to local facilities/providers’ offices for outpatient visits, as requested and on a non-interference basis with primary inpatient responsibilities. Interprets/translates miscellaneous written material upon request. Interacts with patients affected by infectious diseases. Participates in teleconferences as needed
Data Entry: Logs data into Inpatient Tracker
REQUIRED SKILLS AND EXPERIENCE:
Fluent in English and German, speaking, reading and writing Level 3 proficiency
Understanding in medical terminology, principles of blood and body fluid precautions.
Understanding of Personnel Reliability Program (PRP)
Knowledgeable in general medical ethics, health records administration, patient administration
Understanding of TriCare operations
Understanding of HIPPA/PII regulations
Background in background in areas such as nursing, medical customer care, or advice work.
High school diploma or equivalency