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Customer Service Representative (Urgent)

Company:
KUWAIT COMPANY
Location:
Qibla, Kuwait City, Kuwait
Posted:
July 19, 2021

Description:

Home and Garden is looking for a Customer Service Representative

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming phone calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Take the extra mile to engage customers.

Requirements

1. Arab Nationality

2. Male Only: 23 – 35 years old

3. Solid experience required – 3 years plus proven customer support experience or experience as a Client Service Representative

4. Strong phone contact handling skills and active listening

5. Familiarity with CRM systems and practices

6. Customer orientation and ability to adapt/respond to different types of characters.

7. Excellent communication and presentation skills

8. Ability to multi-task, prioritize, and manage time effectively.

Interested applicants, please send your Updated cv with your latest photo to and indicate the position (Customer Service Representative) as your subject line.

For further information, please feel free to contact us in what’s app through the following numbers +96566727849 /+96591112521.

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