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Technical Support Engineer

Company:
Talent Connection
Location:
Santa Clara, CA
Posted:
July 22, 2021

Description:

Talent Connection is working with a prime Network Performance organization that is leading the way for network virtualization in both private and public cloud datacenters.

The Technical Support Engineer’s Responsibilities

• Understand, troubleshoot, diagnose, reproduce, and provide fault isolation to resolve escalated technical issues.

• Define, manage, and execute problem resolution plans.

• Drive solutions/fixes through Engineering and QA.

• Effectively manage and prioritize multiple simultaneous critical issues.

• Collaborate with partners to perform problem isolation and resolution.

• Review technical documentation for training materials, technical marketing collateral, troubleshooting guides, etc.

• Use diagnostic aids, tools, and appropriate lab equipment as necessary.

Qualifications for the Technical Support Engineer

• Honed your skills over the past eight years with network protocols - L2/L3 switching (STP, LACP, etc.), VxLAN, routing protocols (OSPF, BGP), VRRP, 802.1Q, QoS, Policy Based Routing, packet sniffing, etc.

• Linux is part of your daily work as a Technical Support Engineer and you have a ton of knowledge with hypervisors such as KVM, XEN, and VMware.

• Enterprise data center network expertise

• Customer service skills and troubleshooting support skills are keen

• Able to manage Customer and Partner issues with urgency and diplomacy

• Creating KB articles and review technical field bulletins should be a breeze for you

• Willing to travel 15% of the time.

Education

• MS, BS in CS or EE

• Otherwise equivalent work experience

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