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Senior Team Lead - Accounts Receivable

Shared Services Company
Cebu City, Cebu, Philippines
April 12, 2021


Salary: Negotiable

Job Description:

Working with an emerging Shared Services organization, the AR Lead is responsible for leading and supporting a business segment's processing of Account Receivables. This role is responsible for managing a small team of Accounts Receivable Analysts to ensure accurate and timely processing of receivables for a specified business segment. As an AR Customer Management Lead, you will also be responsible for investigating and correcting escalated issues while maintaining positive relationships with internal and external customers, as measured by service level agreements and key performance indicators. This position reports to the Manager, AR. The role is based in Cebu, Philippines.

Essential Responsibilities:

Lead a team supporting various roles within the AR organization

Perform validation and approval of ServiceNow tickets

Manager ServiceNow tickets raised for Accounts Receivable

Manage timely execution of Order Holds reports

Perform credit analysis and provide sales report to Stakeholders

Managing customer management activities impacting monthly metrics on ticket resolution and email inquiries

Provide and perform audit requirements on a timely manner

Manage timely submission of invoices in accordance to the designed medium of delivery

Collaborate with other AR functional teams for handling and resolution of operational issues.

Processing, monitoring and proactively managing customer credit (including coordination with Operating Company leadership to appropriate Manager customer relationships)

Handle escalations from internal and external customers

Assists in the execution of month-end closing activities

Internal and external performance reporting and relationship management

Coach and guide direct reports on individual performance and career management

Oversee Phone Support Representative for incoming calls from customers

Conduct regular operational huddles and meetings

Continuous improvement leadership, including identification of process and system improvements

Partnering with the Senior Team Lead to support strategic initiatives

Provide for additional reporting related to functional activities

Work on special projects as assigned


Educational Attainment

College Graduate

Min. Work Experience

3 years

Qualification Summary:

Bachelor's Degree in Accounting, Management Accounting, Business Management, Business Administration or related field preferred

Minimum five (5) years' Accounts Receivable experience including: a) At least 2 years in a Shared Services of BPO model preferred b) Minimum of 2 years Supervisory or Junior Manager experience is required c) Has managed at least 5 direct reports in prior employment

Strong AR background, someone with experience in end-to-end AR (Collections, Cash Applications, Customer Management)

At least 5 years of experience in a Leadership role

Experience managing data in large ERP systems, such as SAP or Oracle (preferred)

Good understanding in Philippine Labor Laws

Proficiency in using Microsoft Excel

Knowledge and actual exposure to Operations Management is a plus

Demonstrated proficiency managing data in Microsoft Officer

Skills Required:

Accoount Receivable

People Management


OT Pay Night differential Additional night shift allowance Fixed weekends off and HMO with 2 dependents

Job Details

Job Location:

Cebu, Cebu, Cebu, Philippines

Employment Type


Position Level


Work Schedule

Night Shift

Job Category

Accounting & Finance

Vacancy: 2

About Shared Services Company:

An independent transactional service provider in finance, information technology and human resources to Dover Corp., a global diversified manufacturer based in Illinois, USA.