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Bilingual in Spanish Call Center Reps

Davis Staffing, Inc.
Chicago, IL
April 07, 2021


Davis Staffing, Inc. has immediate jobs for Bilingual in Spanish Call Center Agents to work for a customer in Chicago, Il

Shifts are 7:00a-3:30p or 8:00a-4:30p. Must be available and open for both shifts.

Call Center Agents will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources. KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: •Adhere to the Privacy Act as it relates to the confidentiality of information released;

•Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies;

•Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries

•Utilize a Tollway application that immediately processes credit card payments to accounts while

speaking with the customer;

•Make recommendations according to customer’s needs. Ability to empathize with and prioritize

customer needs

Must be able to type at least 28 words per minute

Must have either a HS Diploma or GED