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Part-Time Sleep Specialist - Southport - Chicago, IL.

Chicago, IL
April 06, 2021



About Casper:

Casper ( is a global sleep company that launched in 2014 with an obsessively engineered, outrageously comfortable mattress sold directly to consumers. Its critically acclaimed sleep surface was developed in-house, has a sleek design, and is delivered in a small, "how did they do that?"-sized box. The company is one of the fastest-growing consumer brands of all time, and its product line has expanded to include sheets, pillows, a matching foundation, and a dog mattress. Casper was named one of Fast Company's 50 Most Innovative Companies in 2017, and its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

Casper’s Retail story began in 2017 with The Casper Wake-Up in San Francisco. Alongside the Wake-Up’s success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018 and announced the plan to open 200 stores across the country and in Canada. Join the Dream Team as the Casper family continues to grow!

Looking for a job to get you out of bed?

As part of our Retail team, you will represent the Casper brand by providing best-in-class service to all of our guests. We view retail as an experience: one that is unique, personalized, and hospitality-driven. This space (and you!) will help carve the path for Casper’s offline footprint. Your role will be to help our guests feel right at home and discover the wonders of a good night’s sleep.

Nuts and Bolts:

This is a part-time, hourly role based in our Southport, Chicago store. You must be available to work at minimum 3 days a week with weekend availability.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do: Provide exceptional service to every person that walks through our doors

Follow up with customers through clienteling and e-mail correspondence

Help Casper maintain a healthy sales pipeline by collecting guest contact information and inviting individuals to trial our products

Maintain the highest level of product knowledge and expertise

Maintain the visual integrity of the space

Create and process in-store sales

Process and receive inventory replenishments

Assist with setting up and executing community programs and events

Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience

Our dream candidate is...

Excellent communicator with a passion for people

Strong written and oral communication skills

Effective and expedient problem-solver with meticulous attention to detail

Passion for Casper's core mission and values

Positive attitude and feels there is no task too small

Self-starter; entrepreneurial disposition

Eager to be at the frontline of a fast-paced and growing brand

Must understand and appreciate experiential retail

Ability to lift 50 lbs. and be on your feet all-day

Mac and Google suite proficiency is a plus

We hope you enjoy this experience. We really appreciate the time you're investing.