The Business Continuity Plan Manager will be accountable to develop, maintain, or implement business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity and disaster recovery procedures.
Duties & Responsibilities:
Develop the local business continuity and disaster recovery strategy needed to sustain a multi-functional organization during potential business disruption incidents or crises
Create and update business continuity plans with the business areas, provide guidance on development of appropriate recovery strategies and track completion in alignment to the program calendar.
Conduct Business impact analysis interviews to gather impact data and dependencies in order to address recovery time objectives.
Provide subject matter expertise to services owners and internal partners to ensure complete coverage of business continuity activities to the scopes under his responsibility.
Develop business continuity testing procedures and coordinate testing of the plans under his scope in partnership with service owners and internal partners.
Review test reports and address any issues or recovery gaps identified during testing.
Conduct awareness and training activities with the business in regard to business continuity and disaster recovery.
Participate in the creation of internal business continuity standards and ensure alignment with the global strategy and regulatory requirements.
Report to senior management and the global business continuity team on business continuity activities, potential risks and preparedness under his supervision.
Develop the necessary crisis management plans in alignment with the global crisis management framework.
Min. Work Experience
Must be Graduate of a Bachelor's Degree or the equivalent
With 5+ years of BCP experience working in a global organization in the BPO industry
Must have excellent English communications skills
Willing to work in Commonwealth, Quezon City
Amenable to night shift schedule
Business Continuity Plan
HMO Life Insurance
Commonwealth, Quezon City, Metro Manila, Philippines
Management & Operations
About Global BPO Company
We are a U.S. based company, expanding to the Philippines. We have 5,000 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.