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Customer Support

Company:
Zuko Xpress, INC
Location:
Jacksonville, FL
Posted:
February 25, 2021

Description:

Would you like to be part of something great? Would you like the opportunity to represent a leading company, with an exceptional reputation in their industry, and serve their customers to the highest standards? If this sounds interesting, and you have a passion for helping people, the ability to provide a positive customer journey, then we want to hear from you. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Answer any questions a customer has

Interact with customers via phone, email, online chat, in person, social media

Keep records of customer interactions and transactions

Communicate and coordinate effectively with internal departments

Handle inquiries about deliveries

Direct unresolved issues to a different department if needed

Verify customers

Provide customers with information on any open orders and invoices

Resolve customer problems and complaints

Setup and resolve problems with customer accounts

Maintain customer database

Follow company process accurately and efficiently

Skills & Requirements:

Interpersonal skills

High level of professionalism (you are one of the faces of the company!)

Positive attitude

Calm under pressure

Ability to handle stress

Friendliness

Excellent verbal and communication skills

Organised

Efficient

Good problem solving skills

Good computer skills

Multi tasking

Ability to learn other software systems relatively easily

Analytical skills

Good writing skills (email etiquette)

Team player

Empathy

Confidentiality

Data entry proficiency

Benefits :

Health Insurance

Paid Family Medical Leave

Flexible working schedules

Remote Office

As Equal Opportunities employer, we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Zuko Express, Inc. is acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with ZXP's Privacy Statement.

For information regarding data protection at ZXP, please visit the ZXP website and have a look into the Privacy Statement.

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