Remote Call Center

Remote Call Center needs inbound call center experience

Remote Call Center requires:

1 year call center

30-35 WPM

Bilingual a plus

Inbound

Win 10 laptop, desktop

Working headset

Good internet connection

Unrestricted cell phone

Ability to support east coast

Remote Call Center duties:

responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call.

Answers questions on various issues such as child support payments history and account histories.

Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.

Gathers information, researches/resolves inquiries and appropriately documents customer calls.

Read and interpret documents on file.

Understand and retain a large amount of information.