Remote Call Center needs inbound call center experience
Remote Call Center requires:
1 year call center
Bilingual a plus
Win 10 laptop, desktop
Good internet connection
Unrestricted cell phone
Ability to support east coast
Remote Call Center duties:
responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call.
Answers questions on various issues such as child support payments history and account histories.
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information, researches/resolves inquiries and appropriately documents customer calls.
Read and interpret documents on file.
Understand and retain a large amount of information.