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Female Call Center Manager

Company:
Right Track Consultancy
Location:
Indore, Madhya Pradesh, India
Salary:
25K-30K(Per Month)
Posted:
February 20, 2021

Description:

*Urgent requirement of Female Call Center Manager in Indore*

*Salary -25K -30K (Per month)*

*Experience – 1+Years*

*Education Qualification- Any graduate*

*Job Responsibilities*

•Develop objectives for the call center’s day-to-day activities

•Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

•Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

•Assume responsibility of budgeting and tracking expenses

•Hire, coach and provide training to personnel to maintain high customer service standards

•Monitor and improve ordering, telephone handling and other procedures

•Evaluate performance with key metrics (accuracy, call-waiting time etc.)

•Prepare reports for different departments or upper management

*Job Requirements*

•Proven experience as call center manager or similar position

•Experience in customer service is required

•Proficient in MS Office and call center equipment/software programs

•Outstanding communication and interpersonal skills

•Excellent organizational and leadership skills with a problem-solving ability

•Positive and patient

*Interested candidates can mail their resumes on or call us on 7389326447*

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