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E and W Coast mortgage loan Processing Managers REC Remote / Telework

ESR Healthcare
United States
February 19, 2021

Posted By Premium Recruiter


E and W Coast mortgage loan Processing Managers REC Remote / Telework




Direct Hire


$125,000 - $140,000/year

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5-7 years



Relocation assistance


Work eligibility


Job description

Our client is seeking an East Coast (1) and a West Coast (1) experienced Remote Processing Manager to oversee teams of 20 remote mortgage loan processors. Candidates on the West Coast cannot be residents of California for this position.

Previous management and processing experience is a hard requirement for this role. These positions are responsible for the supervision of loan processors and provides guidance in the processing of residential mortgage loans to ensure compliance with company policies and government regulations.

Fully Remote Pay: $125-140k base + discretionary bonus

Job Duties:

Oversee daily operations and work flow for processing team.

Develop processors utilizing constructive coaching and mentoring skills/tools to allow processors to achieve top performance.

Utilize a variety of reporting metrics to ensure accurate pipeline management in order to meet established service level agreements.

Works closely with Senior Management regarding staffing levels, interviewing/hiring, and training of new processing team members.

Assist with interviewing potential Sales candidates at the request of the Regional Operation Manager

Develop and maintain training materials to showcase best practices and process efficiencies.

Host monthly team Processing calls and continuing education classes to ensure consistency across the team.

Periodic visits to Branch locations housing Processing team members.

Serve as point of contact for Southeast processing questions and scenarios.

Establish and distribute Southeast Regional processing announcements.

Manage HR items such as reviewing approving time cards, correcting timecard error, performing quarterly/ annual reviews.

Review and approve PTO for processing team members to ensure Processing continues to maintain adequate staffing for the current pipeline as well as future growth.


Processing Management experience

DE is preferred, but not required

Questions from the employer

You will be required to answer the following questions when submitting a candidate to this job

Full Name

What is your city/state of residence?

Contact Email

Best Contact Phone

What is your highest level of education?

How many years have you been underwriting frontline loans for residential mortgages excluding QC, Due Diligence, or Forensic Underwriting?

Most Underwriters that I speak with have done a wide variety of Frontline, Due Diligence, Quality Control, and other types of Underwriting. Tell me a little about your experience over the past 5 years.

When was the last time you underwrote a loan as a frontline underwriter excluding forensic, due diligence, QC and compliance?

Can you pass a background check or credit check going back seven years?

Is there anything on your credit that will prevent an offer?

Please explain potential credit issues.

We have several roles in Underwriting to cover Due Diligence, Forensic, QC, Government and Conventional. To ensure we present you for the best group, please rank your underwriting skills from strongest to weakest. It is okay if you don’t have experience with some of them: 5 being the strongest, 1 being the weakest. • Conventional Underwriter • Government Underwriter • QC Underwriter •Due Diligence Underwriter •Forensic Underwriter Which types of loans have you done frontline underwriting for in the past two years?

Do you have a DE Certification?

Do you have a LAPP/SAR designation?

During your experience underwriting, have you had full sign-off authority?

How much of your experience is Retail and how much is Wholesale? Have you done both? How would you break down the % of each area over the past 5 years?

Are you responsible for clearing UTC conditions? If yes, what is your KPI/goal? (looking for 24/7 hours)

In the last 2 years what percentage of your pipeline has been with refinance, purchase, and streamline?

How many new loans do you underwrite per day on average?

Have you reviewed appraisals or financial statements

Are you proficient with AUS & different types of LOS systems?

Which of the following LOS are you proficient with?

If other LOS, please list:

Is there any employer on your resume where you are not rehirable?

Please explain any gaps in your employment.

Have you ever been counseled for not meeting productivity expectations?

Please explain the challenges you have faced meeting productivity goals.

When is a good time to connect?

What is your interest level in considering a new opportunity on a scale of 1 to 10 with 10 being the highest?

Where else are you actively interviewing?

What is your availability to start?

Is the candidate local to California? (Not allowed for this position)