Customer Support Agent - Mandarin Speaking

Key Responsibilities:

· Assist with knowledgeable support to all customer requests across all products and all channels

· Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat

· Delivering first time resolution to all customer requests up to authority and permission levels

· Creating and constantly developing unique positive personal relationships with a High Value Customers

· Maintain customer profiling and communication database history for all High Value Customers

· Ensure that High Value Customer transactions are completed accurately and timeously

· Able to confidently promote other products and services where appropriate

· Active outbound calling to develop the lifetime value of the customer

· 通过良好的专业知识 提供所有客户与产品相关的高品质服务

· 通过社交网站 电话 邮件及线上聊天方式 准确并即时为客户解决疑问

· 根据客户的权限和权限级别 在第一时间为客户提供解决方案

· 开发并维护客户的关系

· 维护和整理客户的资料和联络纪录

· 确保客户的存取款项正确并即时完成

· 积极主动地为客户推广适合的产品和服务

· 主动联系客户 并完成客户的二次开发

Knowledge, skill & Experience:

· Interest in the internet gaming products

· Adaptable, flexible, reliable

· Ability to work under pressure in a fast moving environment

· Can work on own initiative but also possess a strong teamwork ethic

· Excellent numeracy skills

· Computer literate including e-mail, live chat and SMS communications

· Commitment to delivering faultless service

· Clear communicative skills with excellent telephone manner

· Good all round sporting knowledge particularly in football

· Very strong customer and interpersonal skills

· Willing to do the job with shift schedule

· 对网路游戏相关产品和工作感兴趣

· 良好的适应力 思绪灵活有弹性 可信可靠

· 较强的抗压能力 并能适应快节奏的工作环境

· 积极的工作态度和较强的团队意识

· 良好的数字逻辑概念