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Lead Engineer (VOIP/IVR/SIP testing)

alliance global communications
Hyderabad, Telangana, India
February 22, 2021


Lead Engineer (VOIP/IVR/SIP testing)


We are looking for a results-driven Software Tester to be responsible for designing and running tests on Genesys software. The Software Tester will conduct tests, analyze the results, and report observations.

We are looking for a QA Tester to assess software quality through manual and automated testing. If you are also competent in executing test cases and are passionate about quality, we d like to meet you.

Key Responsibilities:

Reviewing software requirements and preparing test scenarios.

Execute all levels of testing (System, Integration, Regression, Load and Performance testing).

Detect, raise and track software defects and inconsistencies.

Preparing reports on all aspects related to the software testing carried out and reporting to the development team.

Collaborate closely with other team members and departments.

Design and develop automation scripts when needed.

Provide support and documentation.

Participate in internal calls related to support issues.

Develop and Maintaining CI/CD pipelines

Qualification/Skills Desired:

BE or BS in Computer Science or Engineering, or related technical fields

6+ years in Software Quality Assurance role.

Operating systems: Windows and Linux (CentOS preferred)

TCP/IP, Networking, Wireshark, Perfmon

Knowledge and relevant experience in VOIP including SIP, SDP and RTP

Ability to interpret and trace through SIP call flows

Knowledge of SIP system components (media gateways, proxies, etc.)

Knowledge and relevant experience in Docker, Kubernetes, Helm Charts.

Knowledge of Zabbix, Grafana, Kibana, Prometheus

Experience in Cloud platforms such as AWS, AZURE

Experience in load and performance testing.

Experience in automation and scripting languages such as shell/Perl/Python

Knowledge of CI/CD pipeline

Strong analytical and troubleshooting skills with attention to detail.

Good communication skills (written and oral).