Systems Administrator Associate

Position Overview

The Systems Admin Associate will be part of a growing Operations team, and will collaborate with departments across the organization. The Systems Admin Associate will play a critical role in working with the System admin Manager to oversee and improve all of Vera’s systems. As the Systems Admin Associate, you will participate in the planning and analysis of business requirements for system changes and enhancements. You will also have the opportunity to investigate and troubleshoot issues/bugs, and apply solutions.

Primary Responsibilities:

Work with System Admin Manager to oversee and improve all of Vera’s systems

Participate in the planning and analysis of business requirements for system changes and enhancements

Write and deliver training material or other Salesforce system support documentation

Investigate and troubleshoot issues/bugs and apply solutions

Perform User Creation and Management tasks

Do custom object development by creating custom fields, page layouts, and record types

Design and implement custom automation like validation rules, process flows, workflow rules etc.

Participate in creating and implementing test suites and performing different types of testing

Collaborate with the team for release management tasks

Perform ETL tasks by using tools such as Data loader tools and other data migration tools

Collaborate with the team for integration of the system with other third party tools

Manage and improve data quality, system integrity, and security by performing regular audits and clean up tasks

Proactively identify process or system improvements for various Vera’s systems

Qualifications and Experience

Required:

Relevant degree in Computer Engineering/Com. Science/BSc. I.T.

2+ years of experience as a Systems Administrator or similar role, preferably in the technology or IT space

1+ years experience using the Salesforce.com platform

Strong aptitude for using technology and data

Ability to work efficiently in a fast-paced environment and perform multiple tasks effectively

Ability and comfort working independently and in a dynamic team-based environment

Comfort working with teams across time zones

A detail-oriented focus

Excellent written/verbal communication (English)

Phenomenal work ethic, including time management

Passion for technology, learning, and a desire to help grow an organization

Curiosity and problem-solving skills

Ability to work with large data to perform Data Analysis using Excel, Text Editor and other tools

Desirable:

Demonstrated interest in social service work or international development

Experience with JIRA

Relevant Salesforce certifications (Salesforce Admin, Platform Developer I)