Technical Support

The position is located in Stoughton

General description

Responsible for the monitoring and maintenance of entire IT infrastructure for corporate offices and multiple remote locations. Engage with executive sponsors, business owners, vendors, and stakeholders to plan and implement new initiatives. Work closely with businesses to provide technical solutions and support major projects. Must be willing to work flexible schedules – off-hours support as needed

Responsibilities

Provide support for technology products in areas of telephony, desktop, laptop, android, apple, and printer support

Manage Helpdesk requests - respond to user issues via it service desk application

Define and manage SLA for service desk

Coordinate with vendors for various types of software and hardware installations

Work with cloud providers to improve and design system configurations

Identify areas of improvement and submit recommendations for enhancements

Analyzes infrastructure configurations

Oversee server and network performance

Skills/Qualifications

3+ yrs of corporate experience working in help desk, IT support environments

2+ yrs in system administration and support of large scale enterprise architecture including cloud-based solutions

Infrastructure engineering, design, and implementation

Knowledge of local and wide-area networking and network protocols

Designing and implementing enterprise large scale server platforms

Customer service, writing, and verbal communication skills

Problem-solving and decision making and strong interpersonal and technical

Windows, Linux, and Mac operating systems

A+, Network+, MCDST, ITIL preferred