Using various skip tracing methods to locate clients.
Interviewing clients telephonically to establish their ability to pay debt.
Overcoming stall tactics and objections, and suggesting sources of money for debt payments.
Encouraging clients to utilize payment options such as credit cards, and securing information for administrative services to process.
Ensuring ACH requests are processed correctly.
Negotiating settlements by arranging clients’ payments over longer time span.
Confirming clients’ information and payment agreements.
Informing management regarding effectiveness of strategies for various accounts.
Complying with applicable laws, regulations, policies and procedures.