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Manager Information Technology - 569730 - 569730

Emerald Resource Group
Broadview Heights, OH
January 14, 2021


IT Manager

Must be a US

Citizen to be considered

IT Manager

We are looking

for a talented hand on IT Manager, who enjoys engineering

solutions and managing

a small IT staff for a growing company. You will be joining a

culture that is

not afraid of making major changes, when there is good reason.

The IT Manager is

responsible for all business system solutions and enabling


services for our client. He/she develops

and maintains a high performing 3-person team that includes

strategic partners

and ensures alignment of the IT strategy with the business

strategy to

facilitate profitable business growth.


of the IT Manager

-Develops and

maintains a strategic technology roadmap to meet the needs of the


-Hands On Managing

all aspects of IT, including infrastructure, applications,

support, and



policies, procedures, and processes to ensure effective,

efficient, and

consistent operations.

-Partners with functional

leaders to ensure delivery of technology solutions that align

with cross

functional goals and objectives

-Leads IT risk

management to identify, prioritize and mitigate cyber security



monitors and evaluates technology and partners, communicating and


improvement plans.

-Leads and

develops department employees and leverages external resources.

-Creates and

monitors relevant metrics to track processes.


of the IT Manager

-Experience in

Insurance or financial service industry with understanding of

Call Center -Software

(Five9 preferred), Analytics and reporting, CRM (Salesforce



with digital technologies, online and web-based systems. Proven

track record of

leading innovation in IT and use of newer technology


with leading and implementing efficiency improvement projects and

driving operational

excellence within IT as well as for the business in financial




background managing and maintaining IT infrastructure (networks,


phone systems, printers, VPN, etc.), and related hardware and


-Knowledge and

experience in developing and implementing backup and disaster

recovery systems

to ensure 24/7 operations of systems and operations.


proficiency managing the enforcement of all IT security standards

and policies,

which includes networks, systems, Internet, email, telephony, and


developing technologies.


history of leading and developing technical teams. Focused

approach on customer

service with an ability to jump in to resolve technical

challenges in given



proficiency with the full MS Office Suite (O365) and related

operating systems.

Education: Bachelor’s

degree in a related field

Experience: Minimum 7 years experience in Information

Technology and 2 years IT technical leader or management