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Global Channel Management, Inc.
Austin, TX
January 13, 2021


Collector needs 2-4 years minimal experience working in Accounts Receivable, Customer Service, Accounts Payable, or Cash Applications.

Collector requires:

Ability to work independently and plan extensively to meet goals.

• Ability to maintain accuracy consistency and quality in a fast paced, multi tasked environment

• Excellent verbal and written communication skills.

• Strong billing reconciliation and accounting skills

• Must demonstrate strong ability to identify, analyze and solve problems.

• Must demonstrate ability to manage multiple projects and heavy work volume within time constraints.

• Must be self-motivated and approach tasks with a positive pro-active attitude.

• Must have the eagerness and capacity to learn.

• Must display pleasant, cheerful disposition

• SAP experience preferred.

• Experience dealing with industry account base preferred

Bachelor’s degree in finance or Accounting Field OR equivalent combination of education and experience.

Collector duties:

• Researches, determines and implements action necessary to resolve inquiries and claims from customers and sales force

• Exercises sound judgment and discretion in making all routine decisions to ensure that all claims are handled accurately and to the satisfaction of both parties.

• Works with Sales and Marketing, Cash Applications and Customer Service to ensure disputed claims is resolved without jeopardizing the customer’s relationship

• Completes monthly assigned collection strategy.

• Handles complex reconciliations of consignment billings and billings with multiple returns associated.

• Reconciles accounts in a credit balance which includes researching and reconciling any open invoices or deductions to ensure validity prior to refunding the customer.

• Works with customers providing backup necessary to resolve and clear any outstanding debit prior to issuing refunds.