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Customer Success Specialist

Company:
Ryzen Solutions
Location:
Burlingame, CA
Posted:
January 20, 2021

Description:

Location: Burlingame, CA

Job Type: Full time, direct

The Opportunity

We are seeking a Customer Success Specialist to join our client's growing team. The role will report to the Director of Customer Success. This individual will act as a professional representative of our organization to potential patients/customers and existing, new, or

potential clinicians.

• Specific Responsibilities include: Establish and maintain superior relationships

with patients.

• Act as a knowledgeable company representative by effectively interacting with

potential patients/customers and existing, new, and potential clinicians.

• Develop and maintain superior knowledge of company products and their use.

• Provide product support and training to patients.

• Educate customers regarding product features, benefits, offers, and payment

options.

• Act as a patient advocate, voice of the customer and as a resource for internal

customers requiring patient feedback.

• Send to, discuss with, and receive completed sales paperwork from customers

(e.g., agreements, privacy notifications, etc.).

• Help refine company’s inside sales process (e.g., call/text/email frequency,

messaging, lead tracking).

• Support new and emerging business models.

• Work closely with marketing, product development and sales to develop and

refine messaging.

• Support field sales team as needed.

• Support company goals and objectives, policies and procedures, Good

Manufacturing Practices, and FDA regulations.

• Perform other duties as assigned.

Desired Skills and Experience

We are looking for an experienced, motivated professional to support service and product acquisition to patients and clinicians in a dynamic, fast-paced startup environment, exemplified by:

• Minimum 5 years medical device experience or healthcare experience including

direct customer interaction and sales support.

• Demonstrated track record of outstanding customer focus.

• Excellent written and verbal communication skills

• Bachelor’s degree or higher.

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