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Customer care representative

Company:
Frontline Enterprises
Location:
Lagos, Nigeria
Salary:
40k - 70k
Posted:
December 09, 2020

Description:

Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard

Follow through on customer queries ensuring prompt resolution and feedback

Use relevant tools to track cases and meet turn-around-times and other required metrics

Proactively solicit and avail information to facilitate 90% first call resolution

Answers calls and respond to emails from customers professionally.

Provide customer with product and service information.

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