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ALORICA ALABANG - Be a world class call center agent

Company:
ALORICA Philippines
Location:
Putatan, 1772, Philippines
Posted:
March 21, 2024

Description:

ALORICA Inc.

We are a company that does one thing — we make lives better… one interaction at a time — for our clients, customers, colleagues and communities. Working at Alorica, is so much more than just a job. We care about our employees, and we strive to create great workplace environments in which they feel valued and appreciated. And just as importantly, we know how to have fun while working!

JOB RESPONSIBILITIES

• communicate with customers in a courteous, friendly and professional manner using agreed procedures

• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport

• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• maintain basic knowledge of client products and/or services

BENEFITS

• Competitive compensation package (above-average industry compensation standard)

• Health and medical benefits for you and your dependents

• Balancing your work and family with vacation leave and sick leave conversion

• Commission/Bonus pay in addition to your competitive wage (program specific)

• Night differential pay

• Group life insurance

• Career growth through promotion and leadership training

• Recognitions for work well done

• Friendly, safe and clean working environment

• Exceptional amenities and fun employee engagement programs

QUALIFICATIONS

The best fit for this job is someone who:

• is 18 years old or above

• is fluent in ENGLISH

• has excellent verbal/written communication skills

• can do problem-solving tasks

• is computer literate

• is skilled in using Microsoft Office software

• has typing and data entry skills

• at least graduated HIGH SCHOOL but reaching college level or finishing a degree is an advantage

• is not tied up with his academics; not currently studying nor enrolling next term

• is committed to full-time long-term employment

• is flexible in adapting to rotational work shifts and days off

• international voice BPO experience is a definite plus but not required.

To directly submit your application just click the "Apply" button, or you may simply text the word "ALORICA" together with your:

• Alorica branch of choice

• complete (first, middle & last) name

• full address with zip code

• cellphone numbers

• e-mail address

• highest educational attainment

to 0925 780 1762

or 0977 243 9110

and we will contact and assist you without delay.

Thank you.

Apply