ALORICA CENTRIS - Be a world class call center agent

ALORICA is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies.

JOB RESPONSIBILITIES

• communicate with customers in a courteous, friendly and professional manner using agreed procedures

• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport

• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• maintain basic knowledge of client products and/or services

QUALIFICATIONS

The best fit for this job is someone who:

• is 18 years old or above

• is fluent in ENGLISH

• has excellent verbal/written communication skills

• can do problem-solving tasks

• is computer literate

• is skilled in using Microsoft Office software

• has typing and data entry skills

• at least graduated HIGH SCHOOL but reaching college level or finishing a degree is a plus

• is not tied up with his academics; not currently studying nor enrolling next term

• can commit to full time employment

• is flexible in adapting to rotational work shifts and days off

BENEFITS

• Competitive compensation package (above-average industry compensation standard)

• Health and medical benefits for you and your dependents

• Balancing your work and family with vacation leave and sick leave conversion

• Commission/Bonus pay in addition to your competitive wage (program specific)

• Night differential pay

• Group life insurance

• Career growth through promotion and leadership training

• Recognition for work well done

• Friendly, safe and clean working environment

• Exceptional amenities and fun employee engagement programs

And just as importantly, we know how to have fun!

To directly submit your application just click the "Apply" button, or you may simply text the word "ALORICA" together with your:

• Alorica branch of choice

• complete (first, middle & last) name

• full address with zip code

• cellphone numbers

• e-mail address

• highest educational attainment

to 0925 780 1762

or 0977 243 9110

and we will contact and assist you without delay.

Thank you.