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Collections specialist

Global Channel Management, Inc.
Jacksonville, FL
October 16, 2020

Posted By Premium Recruiter


Collections specialist needs Sales or Customer Service experience

Collections specialist requires:

Committed, Smart and Problem Solver

• Intellectually curious about our business, our clients and focused on finding the best solutions.

• Exceptional communication skills: Verbal and Written.

• Excellent negotiation skills - Sales or Customer Service experience preferred

• Function well independently and in a team orientated environment.

• Comfortable forming strong and lasting relationships with clients over the phone.

• Professional and Energetic when dealing with clients; leaving them with a positive experience/impression

• Prioritize work and quickly evaluate a situation to find the best solution for client

Ability to take constructive critique and implement training concepts into your own voice.

Collections specialist duties:

Performs day-to-day activities that ensure effective account management of collection accounts.

• Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.

• Performs reconciliations for accounts to maintain accuracy.

• Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.

• Establishes strong working relationships with field team to support collections efforts.

• Works with customers in a proactive manner to resolve discrepancies.

• Reconciles account status using current and historical invoicing and payment activity analysis.

• Liaison with cash operations regarding cash application specialist to research and reconciles misapplied or payment issues.

• Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations.

• Monitors changes in customer financial status and payment patterns.

• Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.