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Call Contact Agent

Lagos, Nigeria
October 15, 2020


Brainville Global support is consulting Firm,we help business to structure and grow by creating systems, processes and procedure tailored to business needs of each enterprise to enable entrepreneurs operate their business more efficiently and in professional way through Recruitment Services, Workforce Training, and Career Counseling Program.

Job Description:

Contact center agents are customer service or sales professionals that handle phone calls, emails, live chat messages, SMS texts, and support tickets for companies. The nature of the calls and messages they handle can vary from simple bill payments and order inquiries to complex support questions and complaints

Job Requirements:

Answer courteously inbound calls.

Respond to customer inquiries.

Generate customer interest in the services or products offered by the company.

Provide personalized customer service by responding to the needs of the customers.

Ensure feedback from the customer to further improve the customer services.

Manage and update customer databases with the status of each customer.

Coordinate with the dispatch team to send products or provide services on time to customers.

Provide customers with brochures and information packages on products or services.

Method of Application:

Interested and qualified candidate should forward their CV to using the JOB TITLE as subject of