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Client Development Manager

American Substance Abuse Professionals Inc. (ASAP)
Baltimore County, MD
Base plus commission
October 14, 2020


Are you an excellent communicator with exceptional organizational skills? Do you have a high passion for customer service? Are you looking for steady and challenging work? If so, then we want to talk to you about an exciting opportunity with our successful and growing company! Due to COVID-19 this is an opportunity to work remotely.


*Fast paced and challenging full time work

*Professional team work environment

*Culture that values employees and acknowledges hard work

*Competitive salary and benefits

*Continuing professional development and education

*Paid vacation, holidays and PTO days

*Plus much more…


A self-motivated enthusiastic contributor who is responsible for driving business to business sales of ASAP services. ASAP services include Department of Transportation (DOT) Substance Abuse Professional Services, policy development, employer/employee training, compliance support and drug and alcohol testing program support. Customer base includes safety sensitive positions such as; trucking, logistics, railroad, pipeline, and flight operations. The Client Development Manager is critical to increasing new business.


*Drive sales leads in existing pipeline and convert to new business

*Identify customer business needs. Develop company-based solutions

*Develop industry contacts and sales prospects by cultivating internal and

external networking partners and participating in industry associations

*Identify customer business needs. Develop company-based solutions

*Act as a business resource to potential customers as an "industry expert"

*Drive growth by identifying new business leads through research, analysis,

consultations and leads from established channels

*Identify new potential products and services for Business Development to


*Track competitor’s trends, challenges, and opportunities to enhance and

grow ASAP opportunities

*Participate in appropriate marketing efforts i.e., trade shows, networking

events, business roundtables

*Identify, develop and facilitate RFP/RFIs for organization

*Contract management, review, redline, with prospects, including government


*Travel to meet with prospective buyers

*Identify, develop and track department metrics, reports and pipeline data

*Build relationships with current and future clients to continue ongoing

business growth

*Act as supporting backup for business to client (B2C) sales

*National travel 25-35%

The right candidate should meet the following qualifications:

*A bachelor’s degree in marketing, business administration, human service

related field or other bachelor degree preferred

*2-4 years business to business (B2B) and account management experience


*Employee Assistance Program (EAP), drug testing, human resources or mental

health employment experience strongly preferred

*Knowledge of drug and alcohol risk management industry preferred

*Excellent computer-based, telephonic, verbal and written communication


*Prospecting ability for new business

*Exceptional and demonstrable customer service business style and


*Strong goal setting skills and goal achievement history

*Ability to strategize, persuade and negotiate

*Ability to multi-task and successfully prioritize workload

*Excellent problem solving and decision-making skills

*Ability to foster a cooperative work environment

*Excellent public speaking and presentation skills

*Manage multiple clients matters simultaneously

*Strategic and cognitive thinker

*Proficient in Word, Excel, Outlook and PowerPoint


American Substance Abuse Professionals (ASAP) is the leading national provider of ‘Substance Abuse Risk Management’ services for the workplace. ASAP provides substance use evaluations and case management services. Our nationwide network of providers helps safety-sensitive employers maintain federal and state regulatory compliance, improve workplace safety, reduce worker’s compensation claims, minimize health care costs and safeguard the public interest. ASAP has been an industry leader for over 20 years providing the greatest rate of success to employers with their employee and candidates returning to work safely.