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Infertility/IVF Patient Services Team Member

IVF Center Solutions
Beverly Hills, CA
October 13, 2020

Posted By Premium Recruiter


Infertility/IVF Patient Services Team Member

We are currently searching for a “Superstar’ to join our patient services team. The ideal candidate will have 1+ year of front desk experience at an Infertility/IVF practice. Infertility front desk experience is REQUIRED.

Job Duties include but are not limited to;

This position maintains patient satisfaction by answering patient phone calls, greeting patients, activating patient files and scheduling patients' appointments

This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public

Will provide all clerical support in the treatment of IVF patient

Schedule various complex procedures and instruct patients in proper test preparation

Complete financial documents and collect cash/credit card payments from patients using established guidelines

Verify insurance eligibility, ensure referral and other authorization requirements are met for optimal reimbursement

Responding to new prospective patient inquiries

Practice ambassador and patient advocate

Educating patients on fertility center

Must have a happy and positive attitude

This position must keep a safe, clean and comfortable reception environment


Minimum one year customer service / reception/ billing experience required in an IVF/Infertility medical office.

Expert skills with Microsoft Office, including Outlook; keyboard skills of 25 wpm required.

Must have excellent interpersonal skills, the ability to communicate accurately and concisely, and the aptitude to work independently and demonstrate good judgment.

Must have knowledge of Infertility and patient procedures.