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Call Centre Agent

Dubai, United Arab Emirates
October 13, 2020


Position: Call Centre Agent

Industry: Laundry

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree Holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential


Call Centre Agent required for a Reputed Laundry App in Dubai.

Requirement –

The candidate must have 2-3 years of experience in Handling calls and customer queries / complaints.

Should be fluent in English language.

Should have basic knowledge of computers, emails and Microsoft excel.

Should be polite and respectful to customers.

Call Center Agent Job Responsibilities and Duties:

Answer incoming calls and respond to customer’s emails.

Management and resolve customer complaints.

Sell products and place customer orders in the computer system.

Identify and escalate issues to supervisors.

Provide product and service information to customers.

Research required information using available resources.

Research, identify, and resolve customer complaints using applicable software.

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures.