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Customer Service Representative

Louisville, KY
October 15, 2020


Position Description:

The Customer Service Representative position-

• Responsible for interfacing and addressing the needs of McKesson customers and company representatives

• Facilitate ease of communication with customers through genuine connection, solutions-focused approach and an efficient problem-solving mentality.

• Responds to inbound calls and order entry

• Educates customers on products and services available

• Works with a high sense of urgency that is critical to resolving customer needs timely

• Researches and processes credits to customers for stocked returns, damages, and other issues

• Follows correct procedures and compliance guidelines (i.e., hazardous materials, cold chain compliance, pedigree)

• Responds to basic customer inquiries regarding products, pricing, and backorder, invoices and POD’s in a timely and professional manner

• Manages customer and product data within the system

• Takes on special projects as assigned

Minimum Requirements:

• High School diploma or equivalent

• Desire to help others and solve problems

• General knowledge of customer service processes and procedures

• Proficient with MS Office

• Able to thrive in a dynamic environment and navigate complexity and change

• Professional written and verbal communication