Senior Business Process Analyst & Site Lead
(Three Positions Available): This requirement is in anticipation of an award for conducting EKM support for USSOCOM and subordinate organizations. Anticipated award date is January 2021 with need for immediate presence to support transition activities. Support will be for Headquarters USSOCOM, Service Components, and Theater Special Operations Commands (TSOCs), forming the Special Operations Force (SOF) Enterprise Knowledge Management (EKM) program. The SOF EKM operations are the integration of people, processes, and technology, to facilitate the exchange of operationally relevant information and expertise to increase organizational performance. This involves creating, organizing, applying, and transferring knowledge to facilitate situational understanding and decision-making, which enables decision superiority.
SOF knowledge management operations are supported by collaborative applications that currently include: Microsoft (MS) SharePoint, MS SQL Server; MS Business Intelligence Stack; MS CRM; DefenseReady, SOCTube, Accenture Task Management Tool; Skype, Jabber, Defense Communications Services, Microsoft Office; and Records Management Software etc. Supported applications will change with available technology.
These technologies reside on various DoD networks that currently include: Non-Secure Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router Network (SIPRNet), Battlefield Information Collection and Exploitation System (BICES) networks, etc... These technologies and systems may change as mission dictates and are collectively referred to in this document as SOF KM systems.
Standards and Practices. Ensure data standards are validated against Department of Defense Directive 8320.02. Provide documentation to support the DoD and USSOCOM required system registration, certification, and accreditation. Duplication of Technologies will strictly conform with and be documented per current Federal (Clinger Cohen Act) and DOD and USSOCOM law/instruction/directives/memorandums/ Commander’s Guidance.
Specific tasks include:
Responsible for leading team efforts specific to requirements elicitation, organization, translation, analysis and prioritization.
Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
Create process documentation/workflows, knowledge articles and self-service guidance.
Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
Maintain thorough requirements and process documentation.
Review information and trends and conduct interviews to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels.
Possesses outstanding initiative, communication and presentation skills.
Has keen analytical skills and the ability to tackle critical situations while maintaining constructive work relationships with the employees of all the departments at all levels.
Additional duties as Site Lead include:
Serve as the focal point to work with the assigned ACOR.
Maintain detailed knowledge of daily activities associated with the SOW and TO applicable to the site
Responsible for day-to-day communication with the ACOR designated for the site
Required: MA/MS Degree and/or 10+ years of relevant experience. CBAP or similar certification required.
(Candidate Must Have One in the Level Listed in Table Below)
Level 1: A+ CE; CCNA-Security; CND; Network+ CE; SSCP
Level 2: CCNA Security; CySA+; CSA+; GICSP; GSEC; Security+ CE; CND; SSCP
Level 3: CASP+ CE; CCNP Security; CISA; CISSP (or Associate); GCED; GCIH
MacDill AFB, FL
Top Secret/SCI Clearance
Hulburt Field, FL
Top Secret/SCI Clearance
IAT Level II
Candidate must be a U.S. Citizen. These are full-time positions. Location, clearance level, and IAT certification requirements listed in table above.