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Business Relations Assistant Manager ( Mandarin speaking)

Company:
Seekers Malaysia Recruitment Agency
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary:
RM5000-5500
Posted:
January 07, 2021

Description:

*MUST HAVE*

-Candidate must possess at least Post Graduate Diploma or Bachelor's Degree in Marketing / Commerce / Business Studies, Advertising / Mass Communication, Electrical Engineering or equivalent.

-At least 6 yearsâ experience in Mall operations and area manager experience

-Proven track record handling Mall operations, facilities management, or marketing in a reputed large shopping mall or real estate company.

*OTHERS/ADVANTAGES*

-Strong business acumen and good technical knowledge of Commercial Facilities.

-Possess Mall operations and event management skill.

-Candidate with knowledge and experience in handling digital and online marketing tools is

-beneficial.

-Excellent organizing skill, communication skill, and networking ability.

-Creativity and commercial awareness.

-Possess leadership quality with ability to motivate and sustain high level of teamwork among

-team members.

-Fast paced, high degree of accuracy and detail.

-Self-motivated with high sense of initiative and responsibility.

-Able to work under pressure and multitasking environment.

-Good command of English, Bahasa Malaysia, and Chinese.

-Computer literate (Microsoft Office and Spreadsheet).

*RESPONSIBILITIES*

-Assist in resolving escalated tenantâ s issues and disputes regarding sales and services.

-Collaborate with Sales Promotion department in ensuring that the strategies and objectives are aligned, ensuring that marketing initiatives support sales efforts are aligned to the business overallâ s objectives.

-Assist in preparing reports on monthly sales information, credit reports, and relevant statistics for Managementâ s review.

-Participate in monthly sales report meetings between managers and staff.

-Understand tenantsâ respective business models in order to better facilitate their business and operations requirements and provide intelligence to relevant personnel within Operations

-Department particularly and other relevant Departments within the Company.

-Provide intelligence reporting to tenants for further betterment of performance.

-Identify and create value added opportunities to further enhance sales and service according to corporate targets.

-Build a focal point contact between tenants and other relevant Departments within the Company.

-Facilitate in providing quick / immediate response towards tenantsâ enquiries, issues, problems and concerns.

-Build business relationship to better understand tenantsâ respective business models in order to facilitate their business and operations requirements and provide intelligence to relevant personnel within Operations Department particularly and other relevant Departments within the Company

-Understanding market demands and providing valuable intelligence to tenants for further betterment of performance

-Support tenants to further enhance their sales and service standards according to corporate targets

-Manage a comprehensive database for each tenant in relation to business matters for quick reference

-Analyze sales performance data and make recommendations for extension / renewal of contract at least 9 months before expiry

-Manage and maintain category management and present findings and recommendations to management

-Coordinate internally with other units / departments for a consolidated annual calendar of events / activities / campaigns / maintenance exercise

-Ensure contract and operational compliance to meet business and customersâ expectations

-Monitor daily operations of Information Counters

-Focal point of contact for all customer related matters

-Review customer complaints, support investigation and propose resolutions in a timely manner according to Corporate Policies and Procedures

-Identify and address staff coaching and training needs to further improve service levels

-Ensure customer service policies and procedures are observed

-Review and assess customer service contracts as well as oversee the achievement and maintenance of agreed customer service levels and standards

-Co-ordinate and manage customer service projects and initiatives

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