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Customer Support Executive (English)

Company:
PTW (Singapore) Pte. Ltd.
Location:
Toa Payoh, 310490, Singapore
Salary:
SGD2300
Posted:
October 14, 2020

Description:

RESPONSIBILITIES

• Provide customer support and technical issue resolution via email, phone, chat, social media, and other online platforms.

• Handle multiple concurrent chat and email interactions.

• Identify, correct, and advise technical issues in the customer’s computer, mobile app and/or video game console.

• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Escalate real-time issues to client/supervisor.

• Report and minutes writing in English language.

REQUIREMENTS

• Effective in both verbal and written communication skill in English language.

• Proficiency in another foreign language will be advantageous.

• Able to work on weekends and public holidays based on shift roster.

• Able to deliver excellent customer service via email/chat/phone.

• Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console) troubleshooting and support.

• Able to solve and analyse information accurately with appropriate speed and within guidelines.

• Team player.

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