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Customer support executive (Japanese)

PTW (Singapore) Pte. Ltd.
Toa Payoh, 310490, Singapore
October 14, 2020


Job Duties:

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.

• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.

• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.

• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Escalating real-time issues to client/supervisor.

• Translate Japanese to English and vice versa

• Report and minutes writing in Japanese and/or English

Requirements :

• English (fluent/native), Japanese (preferably candidate with JLPT N3 and above or an equivalent level )

• Requires to work on weekends and public holidays with a fixed schedule.

• Strong in both written and communicating in English and Japanese - in order to liaise with Japanese speaking associates

• Ability to deliver excellent customer service quality utilizing soft skills

• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support

• Ability to solve and analyse information accurately with appropriate speed and guidelines

• Team player

• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience