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Hotel General Manager

Company:
ORAGON HOTEL & SUITES
Location:
Lagos, Nigeria
Salary:
100-200K Based on experience
Posted:
October 01, 2020

Posted By Premium Recruiter

Description:

HOTEL MANAGER -

Reports to: CEO, Managing Director and Senior Management

Manages the accommodations, this position leads and motivates a team tasked with ensuring consistent high standards of cleanliness and service throughout the hotel accommodation and event grounds.

Ensure housekeeping procedures and training checklists are in place, maintained and adhered to.

Ensure team is trained, motivated and focused.

Monitor guest satisfaction.

Report deficiencies in a timely manner and maintain detailed logs.

Maintain a clean and well-organized work area.

Overseeing and directing the cleaning activities.

Prepare and plan work schedules in advance.

Ensure that ALL department heads accurately prepares and submit their daily and month report in a timely manner

Perform any other duties issued by senior management.

Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk.

Managing and training front desk receptionists.

Sorting, distributing and answering inquiries via email, social media’s and telephone calls.

Ensure a professional work environment, staff supervision, and administrative support.

Deals with guest and ensure that their stay is pleasant.

Manage the booking and reservations for the hotel rooms and event center.

Phone call and email follow up for reservations.

Proper collaboration and coordination with various department heads.

Perform any other duties issued by senior management.

3) Manages the day to day marketing activities of the organization and long term marketing strategy for the company. The development, implementation and execution strategic marketing plans.

a) Assist in the development of pricing strategies, balancing firm objectives and customer satisfaction.

b) Assist in the identification, development and evaluation of marketing strategy based on knowledge of establishment objectives, market characteristics and cost and mark-up factors.

c) Co-ordinating marketing campaigns with sales activities.

d) Overseeing the company’s marketing budget.

e) Perform any other duties issued by senior management.

REQUIRED: HOTEL REVENUE/ YEILD MANAGEMENT EXPERIENCE.

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