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Automotive Service Agent (Service BDC Agents) - Decatur, GA

Recruiting by US
Atlanta, GA
January 13, 2021


Business Development Center (BDC) Automotive Service Agent

As a BDC Service Agent you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car servicing/car-buying experience. BDC Experience is a PLUS!

Benefits attached to this BDC Service Agent Role:

Pay and Recognition:

• Weekly pay

• Paid holidays & paid time off

• Paid training

• Stock equity grant awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

• Up to 8 weeks paid pregnancy leave (disability leave)

• Health savings

• Flex spending accounts (tax free)

• Short-term and Long-term disability plans

• Life Insurance (Whole Life and Term)

• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development

• Continuous training through our company’s online training portal

• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources

• Employee assistance program

• Employee discounts on vehicle purchases, parts and service repairs

• Scholarship awards

• Opportunities to join our community service initiatives

• Aggressive Employee referral program with bonus opportunities

Responsibilities and Qualifications needed for this BDC Service Agent Role

Our BDC (Business Development Center) Service Agents are tasked with

1. Managing large amounts of inbound/outbound calls and emails in a timely manner.

2. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls

• Partner with the service department to schedule vehicle service appointments

• Greet customers and provide information on shuttle schedule if needed

• Contact and communicate with customers to identify automotive service needs

• Follow all dealership processes and procedures, high frequency of contact with customers

• Thorough documentation of all contacts within the customer management system

• Complete internet lead management service work plans on a daily basis

• Answer all calls in a prompt, professional and courteous manner

• Use scripts to collect all pertinent customer information and document in the system accordingly

• Agents must adhere to our company’s phone scripts

• Excellent customer service skills and motivation to be successful

• High volume incoming and outgoing calls, ranging from 50+ calls per day

• Advanced computer & phone skills

• Minimum typing 35-40 words per minute at minimum

• Experience using customer tracking systems to track calls and appointments preferred

• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred

• Appointment setting experience a plus

• Able to multi-task in a fast-paced environment

• Various language proficiency is always a plus

• Team player

• Must be at least eighteen years of age

• Must be able to pass pre-employment screens (background and drug test)

Location: Decatur, GA

To apply for this BDC Service Agent role, do this:

1. Apply via this site (here on with an updated resume outlining our automotive services BDC experience.

2. After applying, call (Mon - Fri 10am – 4pm - 646 250 8103) to have your job application reviewed. Please note, must apply online via this website (prior to) calling.