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Customer Service Representative (Healthcare)

Company:
NVA Virtual Solutions
Location:
Houston, TX
Salary:
$9.00-$9.50 per hour
Posted:
October 16, 2020

Description:

DESCRIPTION

Do you want to do meaningful work from home and have independence? Now’s the time! Leverage your customer service expertise and provide Customer Service Support for our client’s patients! Some healthcare experience is required!

Customer Service Phone Support Program Opportunity Overview

The client provides anytime access to board-certified doctors and pediatricians from where it’s most convenient for patients – home,

office, or on the go. After registering, within 15 minutes a patient can have

a virtual consult to diagnose non-emergency medical issues over the phone or through secure video on their computer or smartphone.

WHAT TO EXPECT:

• Assisting new or existing clients patients in a friendly courteous

manner when processing requests for consultations with clients physicians.

• Assisting clients patients to reset their login/passwords, troubleshoot

their online profile and mobile app and if need be, escalate to

create a ticket in Salesforce for the client.

• Making callbacks using the outbound procedure when required by

client or patient as a follow-up.

• Agents will need to be very familiar with HIPAA and other

applicable healthcare laws and regulations. Client requires

completion of certain healthcare modules each year to remain on the program

• Registering new patients on the client's service through the patient’s

affiliation or organization

WHAT IT TAKES TO SUCCEED:

• Outstanding problem-solving skills

• Displays patience, empathy, and ability to manage stress, the ability to work under pressure

• Skilled and efficient in writing and verbal communication

• Outstanding listening skills

• Provides knowledgeable, friendly, and eloquent customer service

EDUCATION NECESSARY:

No degree necessary – great work from home opportunity for anyone ready to invest in themselves and work hard! To service a client through the Arise Platform, you must pass a series of assessments, pay for, and complete a virtual certification course.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

EQUIPMENT REQUIREMENTS

• Dual Monitors Highly

Recommended

• USB Headset w/Mic

• 2GB of available

memory or higher

Systems NOT Supported:

• Windows XP

• Windows VISTA

• Windows 2000

• MAC OS

WHAT YOU’LL BE DOING:

Providing exceptional Inbound Customer Service via Phone Supportvia Phone Support

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