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Customer Care Representative

Company:
Gridal Incorporation
Location:
Lagos, Nigeria
Salary:
65000 - 90000
Posted:
October 18, 2020

Description:

*Open and maintain customer accounts by recording account information

*Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

*Maintain financial accounts by processing customer adjustments

*Recommend potential products or services to management by collecting customer information and analyzing customer needs

*Prepare product or service reports by collecting and analyzing customer information

*Contribute to team effort by accomplishing related results as needed

*Manage large amounts of incoming calls

*Generate sales leads

*Identify and assess customers' needs to achieve satisfaction

*Build sustainable relationships of trust through open and interactive communication

*Provide accurate, valid and complete information by using the right methods/tools

*Meet personal/team sales targets and call handling quotas

*Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

*Keep records of customer interactions, process customer accounts and file documents

*Follow communication procedures, guidelines and policies

*Go the extra mile to engage customers

*Resolve customer complaints via phone, email, mail or social media

*Use telephones to reach out to customers and verify account information

*Greet customers warmly and ascertain problem or reason for calling

*Cancel or upgrade accounts

*Assist with placement of orders, refunds, or exchanges

*Advise on company information

*Take payment information and other pertinent information such as addresses and phone numbers

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