We are hiring for Ground Staff, Air Ticketing Executive &
The exact scope and type of work, as well as
the place where it is to be performed, is at the discretion of the Employer and
may change from time to time in accordance with the Employers operational
Days and Hours of Work:
Ordinary days and hours of work will follow. The daily starting
and finishing times may be changed from time to time in accordance with the
Employers operational requirements.
Education & Skills Required:
Candidate (both fresher and experienced) with good communication
Candidate should be time flexible.
* Improve customer service experience, create engaged customers
and facilitate organic growth.
*Take ownership of customers issues and follow problems through to resolution.
* Set a clear mission and deploy strategies focused towards that mission.
*Develop service procedures, policies and standards.
*Keep accurate records and document customer service actions and discussions.
*Analyze statistics and compile accurate reports.
*Recruit, mentor and develop customer service agents and nurture an environment
where they can excel through encouragement and empowerment.
*Keep ahead of industry's developments and apply best practices to areas of
*Control resources and utilize assets to achieve qualitative and quantitative
*Adhere to and manage the approved budget.
*Maintain an orderly workflow according to priorities.
*Most importantly, airlines often experience bad weather and equipment
malfunctions that change flight schedules and sometimes even cancel flights.
The agent must be able to advise travelers of bad news about canceled flights,
diffuse stressed customers and be prepared to solve customer problems (when
possible) quickly as they arise.