Job Description; You are expected to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Requirement: Qualified and competent candidates from any relevant field of study can apply.
Manage large amounts of incoming calls
•Identify and assess customers’ needs to achieve satisfaction
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
•Meet personal/customer service team sales targets and call handling quotas