With hospitality background
MAIN DUTIES AND RESPONSIBILITIES
•Responding to any member feedback which comes through the feedback form/email
•Updating the member feedback & complaint tracker daily and responding to the complaints/feedback via phone/email to members
•Manage reception team and schedules, ensuring cover for consistent service
•Quarterly product and customer service training for a reception with the help of the Head of Client Engagement & Marketing.
•Member Engagement – 2 weekly follow up with the new member to do quality check
•Weekly reporting to Head of Client Engagement & Marketing from Feedback Tracker
•Able to work shifts to cover Manager on Duty duties when needed.