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Client Engagement Representative

Company:
Max & Aegle Total Fitness LLC- FZ
Location:
Dubai, United Arab Emirates
Posted:
January 11, 2021

Description:

Requirements:

Male

Arabic speaking

With hospitality background

MAIN DUTIES AND RESPONSIBILITIES

•Responding to any member feedback which comes through the feedback form/email

•Updating the member feedback & complaint tracker daily and responding to the complaints/feedback via phone/email to members

•Manage reception team and schedules, ensuring cover for consistent service

•Quarterly product and customer service training for a reception with the help of the Head of Client Engagement & Marketing.

•Member Engagement – 2 weekly follow up with the new member to do quality check

•Weekly reporting to Head of Client Engagement & Marketing from Feedback Tracker

•Able to work shifts to cover Manager on Duty duties when needed.

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