CUSTOMER RELATION OFFICER
We are currently seeking Customer Relationship Officers to join our Contact Center. Reporting to the Team Manager, you will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction. Constant contributions towards achieving service level and abandon rate targets.
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.
The successful candidate should be able to demonstrate the following selection criteria:
• Minimum Diploma/Degree Holder, SPM / STPM with relevant work experience.
• 1 to 3 years experience of relevant working experience as Executive, Customer Relationship .
• Acceptable level of written English.
Highly motivated, matured and committed individual.
• Resourceful, proactive and able to work independently to produce high quality technical or professional work.
• Getting results through personal
• Fast leaner and able to adopt stressful environment and fast moving work atmosphere.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.