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IT Change Management Analyst (REMOTE)

Company:
DFW Texas Staffing
Location:
Dallas, TX
Posted:
January 08, 2021

Description:

We are looking for a IT Change Management Analyst that will be fully REMOTE. Candidates MUST reside in one of the following cities and/or states of Dallas, Houston, Louisiana or Denver.

Is responsible for IT Change design, standardization, adoption and governance.

• Will lead the Change Advisory Board,

• Perform RFC quality reviews and post implementation review of changes.

• Oversees the effectiveness of Change Control review board(s) integration and performance

• Incident, Problem and Change Management

• Configuration (CMDB) Management, Asset Management

• Demonstrates the ability to adapt to and lead, change, and coach others in the acceptance and support of change.

• Building, managing and implementing SLAs and KPIs

• Manages, reports and communicates on the performance of the ITSM processes.

Education and Experience

Design & Implementation experience

ITIL Foundation Certificaiton v4

5-Years’ experience in ITSM utilizing ITIL or like methodology.

5-Years’ experience in ITSM utilizing ITIL or like methodology.

5+ years’ experience with running Change management processes for an organization.

Experience developing, deploying and operating Incident, Problem, Change, Asset and Configuration Management processes.

Skill Requirements

Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement.

Ability to work effectively and collaborate with customers, peers, managers, team members, and vendors.

Successful track record of facilitating and leading meetings, tailoring messages to the given audience.

Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders.

Experience with Service Management software or comparable ITSM software such as Manage-Engine and Service Now.

Experience in process improvement and/or creation.

Well organised, Detail oriented, and self directed.

Apply